Ep. 13 – 5 ways to get your customers to love you

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If making your customers feel valued isn’t enough motivation to thank them, maybe the fact that gratitude has financial benefits will be. According to Oracle, 86% of American shoppers have indicated that they are willing to pay more for a better customer experience, meaning your profitability has the potential to skyrocket.

In this episode, we discuss:

  1. Social Customer Care (always be accessible) (1:55)
    -Engage with everyone.
    -Respond to complaints and questions immediately, as in minutes, not hours or days.
    -Failing to respond to any customer can cost you not just that customer’s business, but the business of anyone who has seen the complaint and lack of response.
  2. Personalization – this can help make a good customer experience, a great customer experience. (3:23)
    -Instructional videos
    -Unique promos
    -Handwritten letters
  3. Say Thank You – personally calling your customers to say thank you for their business. (7:47)
  4. Appreciation Emails – monthly customer appreciation emails. (8:39)
  5. Never Assume — listen to what your customers are saying. (9:31)

 

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