How Text-to-Chat Solutions Can Help You Sell More Parts Online

Email and phone calls were once the most convenient support channels, but more and more customers are expecting vendors to be available over text. SMS support makes it easy for users to stay in contact regardless of their location and get a quick response to any questions or concerns. Text-to-chat solutions are gaining more traction […]

How Parts eCommerce Can Win in the Digital Customer Experience Economy

The eCommerce industry has changed dramatically in recent years, and industry disruptors like Amazon and Uber have completely rewired customer expectations. Same-day shipping was once a luxury, but it’s now a common expectation in a variety of industries. Even if you’re a relatively small dealer selling parts online, you’ll still need to provide best-in-class customer […]

Ep. 9 – Why Every Parts Department Needs Live Chat on Their Website

 Live chat on your auto parts website can play a critical role in closing leads into customers. We consider it one of the top 5 eCommerce auto parts marketing features.  Unfortunately, eCommerce live chat is usually thought of as a customer support tool and is typically overlooked from a sales and conversion perspective when […]